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Upgrades provides another opportunity for our customers to choose the way they fly by enabling them (upon receiving an invitation) to make an offer to upgrade to a more premium cabin.
Upgrades are available by invitation only for selected Qantas-operated domestic and international flights. Upgrade invitations will be made and offers will be accepted or rejected in Qantas’ sole and absolute discretion. Eligible customers or their Travel Agent may be emailed an invitation where they can make an offer for an upgrade. Alternatively, Travel Agents can check their customer’s eligibility by entering the surname and booking reference below.
Customers who are Frequent Flyer members may receive an invitation with a link through which they can make an upgrade offer to upgrade to a more premium cabin using a combination of Qantas Points and money. Customers who are not Frequent Flyer members may receive an invitation with a link through which they can make an upgrade offer using money only.
Travel Agents can facilitate the upgrade offer on behalf of their customer through the email link or through this Upgrades Industry page.
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| How does it work? |
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| For non Frequent Flyer members, the passenger can make an offer for an upgrade within a given range using money only. If the upgrade offer is accepted, the money offered will be deducted from the nominated payment card. If not, they pay nothing and keep their current seat. The offer can be modified or cancelled any time up until 24 hours before departure. Terms and conditions apply. |
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| What benefits are included in an upgrade to a more premium cabin? |
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- Breeze through the airport with access to dedicated Check-in and priority boarding
- Relax before your flight in the Business Lounge†
- Enjoy the comfort of a luxurious seat, bed or suite ±
- Neil Perry designed menus with award winning wines~
- Experience a wide range of entertainment options including the latest on-demand inflight entertainment systems#
- Additional baggage allowance**
You can learn more about our Premium cabins here.
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Check now to see if your Customer is eligible for an upgrade offer
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Important Information
If your Upgrade offer is successful, the original fare conditions of your booking will apply to your upgraded booking. Note that separate Terms and Conditions may apply to inclusions. Chauffeur Drive is not available for Upgraded Bookings. Qantas Frequent Flyer members who have included their Qantas Frequent Flyer membership number in their Original Booking will earn Qantas Points and Status Credits at the rate that they would have done for the Original Booking, and not for the Upgraded Booking. Product offering varies by aircraft type. Aircraft and product offering are subject to change.
†Lounge access eligibility is based on class of travel for your next onward flight, Qantas Club membership or the Frequent Flyer membership tier. See lounge access for details. Qantas Club membership and access is subject to the terms and conditions of the Qantas Club, available at qantas.com/qantasclub.
± Skybeds are available on our A380, A330 and B747 aircraft. Skybed not available on Trans-Tasman and Noumea flights. Business Suites to be progressively introduced on A330 aircraft from December 2014.
~ Special meals may not be available in the upgraded class of travel
# On-demand inflight entertainment systems on board selected aircraft only.
**Checked baggage limits vary by route, aircraft type and date of travel. Checked baggage limits may also increase in accordance with travel class booked and Qantas Frequent Flyer tier status. View checked baggage allowances for limits.
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