Helpful information

Participating airlines

If your trip includes a flight operated by Qantas, we’ll direct you to the Qantas site to make your request. We’ll add more flights and oneworld® member airlines as they become available.

Requesting an upgrade

1. Choose the Qantas operated flight you want to upgrade.
2. Select to pay with cash or miles.
3. Review the details and submit your request.

You will not be charged unless your upgrade request is confirmed.

Upgrades are subject to taxes and fees, and you may have to pay more when moving to a higher cabin of service. If your upgrade is confirmed for a partner flight, your bag allowance on connecting flights with American will stay the same.
American checked bag policy

Changing or cancelling an upgrade request

Once you submit your upgrade request, you’ll receive an email from Qantas with your request details.

If your upgrade hasn’t been confirmed yet, use this email to change or cancel your request up to 5 hours before a domestic flight and up to 10 hours before an international flight.

Upgrade request status and benefits

You’ll receive an email from Qantas before departure for each flight letting you know if your request was successful.

If you’re upgraded, you may receive these benefits:

• An upgraded seat in a premium cabin
• Complimentary food and drinks
• Priority check-in
• Priority baggage handling
• Priority boarding